NEW DELHI: The railways on Friday launched SMS-based ticketing with two dedicated numbers — 139 and 5676714 — for the service. Booking of tickets through non-internet based mobile phones, launched as a pilot project by Indian Railways Catering and Tourism Corporation (IRCTC), will also help railways overcome the menace of touts who fleece unsuspecting passengers. IRCTC aims to make railway ticket booking even easier through SMS or menu-based USSD technology which works on all mobile phones. Through this service, customers can not only book tickets but also search for stations, trains, availability, PNR enquiry, make cancellation etc. "In order to give improved customer service and empower the common man who does not have access to internet and cannot afford to buy smart phones, we are launching SMS ticket booking service," railway minister Mallikarjun Kharge said. He said the service will be particularly useful to workers staying away from their homes as they will find the service convenient as well as cost-effective and they will not have to travel to booking counters and forgo a day's earnings.
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